A receptionist is essentially an employee taking on an administrative or executive service position in an office environment. The job typically is performed at a front desk or lobby area of a company or organization.
If you are considering a career in the business world and want to work at a receptionist position, then a receptionist training program will provide you with the training needed to perform well at this position in your future endeavors. This type of training provides an overview of the various areas of duties that will be required by an experienced receptionist. A career as a receptionist will include providing telephone answering services, greeting customers, answering the phone, placing orders and scheduling appointments, answering phones for business associates, and taking messages from customers.
The responsibilities of a receptionist may vary according to the type of service that they offer. Generally speaking, the more complex a service that is requested, the more extensive the services that the receptionist will need to perform. In addition to this, more sophisticated calls will require more detailed services from the receptionist, such as having a caller's name called back so they can answer the call later. In general, a receptionist must be able to provide information about the call to the caller, answer questions, and then complete other related tasks depending upon the nature of the call.
A receptionist also has the responsibility of taking incoming calls, dialing calls that have been placed on hold, greeting and responding to customers, placing orders and schedules, and taking messages from clients. There is always a chance that the customer will not hear what is being said on the other end of the line, which requires that the receptionist keep a record of everything that is being said between them and their client, as well as any details that the client may be requesting. Because of the many responsibilities that a receptionist must perform, it is essential that they are certified.
There are several receptionist training programs available for those who wish to pursue a career as one. There are many online training programs, and many of these are actually accredited so the student does not have to worry about taking classes that are not recognized. These courses typically provide the student with general information about the job, the equipment and supplies that they need to complete their jobs, and more. This information is often based on actual experience of the receptionists that are currently working for a business or organization.
In addition to taking a classroom training course, a person should consider obtaining on-the-job training in order to improve their knowledge in the field of being a receptionist. There are many areas and businesses where it is impossible to attend the classroom training since they do not meet the minimum requirements, but still wish to train employees. These companies can be located by using the internet, as there are many companies that offer receptionist training online.
The course material is broken down into different sections so the student can learn everything that they need to know at once without having to stop to read every page. Most course material covers the basics of the job and how to conduct themselves at a desk, such as the difference between using an automated system versus a real human system, the type of answering system and a phone. This information will help the student become familiar with the many different types of machines that are used in these settings.
The receptionist training course is very simple and is designed to train the student on how to take incoming calls and answer each one, and then to be able to place each one into the correct file. Once the customer is properly transferred to a person who is qualified to take the call, the student will be provided with the ability to keep a record of each one so they will be ready if a call comes in that needs their specific attention.
This brief scanned the following sources (title, domain, description):
- How to become a Receptionist - Salary, Qualifications & Reviews – SEEK (seek.com.au) - Thinking of becoming a Receptionist? Learn more about the role including real reviews and ratings from current Receptionists, common tasks and duties, how much Receptionists earn in your state, the skills current Employers are looking for and common education and career pathways.
- Receptionist Training (aisstraining.com.au) - Do your receptionists understand the critical role they play? Our 1 day Receptionist Enhancement course gives your receptionist the practical skills, tools and attitude they need to truly represent your company. Book online - Melbourne & Sydney venues.
- Receptionist (aot.edu.au) - In the three units of study in this short course, you will learn how to deliver a service to customers and communicate in the workplace face to face or electronically.
- 20 Best receptionist training provided jobs (Hiring Now!) (simplyhired.com.au) - 69 receptionist training provided jobs available. See salaries, compare reviews, easily apply and get hired. New receptionist training provided careers are added daily on SimplyHired.com. The low-stress way to find your next receptionist training provided job opportunity is on SimplyHired. There are over 69 receptionist training provided careers waiting for you to apply!
- Receptionist Training: How to be the Best Receptionist Ever! Steve Stauning (stevestauning.com) -
- Receptionist Training Course/Workshop (paramountplus.com.au) - Learn the skills that are vital to any Receptionist. Closing techniques, questioning skills, dealing with difficult customers, scripting, complaint handling and customer service techniques to wow customers. Australia Wide inhouse and workshops in Sydney, Brisbane, Adelaide, Perth, Canberra, Melbourne.
- - TAFE SA (tafesa.edu.au) -
- Receptionist & Customer Service Training (sj.vic.edu.au) - Reception & Customer Service Workshop. Professional Development for your Receptionist with a focus on customer service & telephone techniques.
- 403 Forbidden (meditrain.com.au) -
- Receptionist (General) (skills.vic.gov.au) -
- Medical Receptionist Course & Training (wesleytraining.edu.au) - Australia's leading medical receptionist course. Learn medical receptionist skills and medical terminology to advance your career in health administration. Enrol in our 4 week course today.
- Medical Receptionist (skills.vic.gov.au) - How to become a medical receptionist - find courses that will give you the skills you need to find a job in accommodation and food services or health care and social assistance or professional, scientific, technical services or rental, hiring and real estate services.
- Medical Receptionist Course (medtrain.com.au) - Start your new career in medical administration or as a medical receptionist. Study online, choose a course in medical administration or medical reception, supported by the Australian Medical Reception Association [AMRA]. Online study provides flexible learning and great future opportunities.
- Best Dental Reception Training & Receptionist Courses in Australia (indigoconsulting.com.au) - Indigo Medical Consulting is the human resources consultancy specialises in Dental Receptionist Training in Australia | Contact us online or Call 1300826136.
- Medical Reception Course - AMA Training Services (amatraining.edu.au) -
- Receptionist Training Assessment (turnkeyreceptionist.com.au) -
- Receptionist - Front Line Ambassador (victorianchamber.com.au) - The receptionist
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These are some relevant questions found across sources:
- Who is this receptionist and customer service course suitable for?
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- What Duties Does a Dental Receptionist Undertake?
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- Why is Special Training Needed to be a Dental Receptionist?
- What Core Skills and Attributes Does a Dental Receptionist Need?
- What can I expect my staff to take away from this customer service & receptionist course?